STATES WE SERVE
DXG WorkComp offers workers’ compensation options across the continental United States.
FREQUENTLY ASKED QUESTIONS
What are your normal business hours?
Monday – Friday 8:00 a.m. to 4:30 p.m. CST.
Why do I need to sign up as a Direct WorkComp agent?
DXG WorkComp provides agents with wholesale access to Workers’ Compensation solutions. We must secure necessary legal documents to ensure our appointed agents are legally licensed to sell insurance. In addition, we need direct deposit information to ensure earned commissions can be properly paid to our agents.
What are the requirements for becoming a Direct WorkComp agent?
DXG WorkComp agents need to provide a W-9 for tax purposes, state licensing for both individual agents and the agency for which individual agents work, and proof of errors and omissions coverage. Upon receipt of this documentation, an agent should expect to receive an appointment by the end of the next business day. A “Welcome” email will be sent with additional details, including an ACH form for direct deposit of commissions.
What are the insurance carriers my Workers’ Comp quote be distributed? How do I know they are legitimate insurance companies?
DXG WorkComp provides access to more than a dozen admitted insurance carriers, all rated A- or better by AM Best. For additional questions about our carrier partnerships, please contact us at info@dxginc.com.
If I have questions about a quote(s), who do I contact?
If you have questions regarding a quote provided, please email us at team@dxginc.com. Emails received during normal business hours will receive a response by the end of the next business day.
Is it possible to get declined quotes? If so, why does this happen?
Yes. Outside of an immediate quote, you can receive one of three codes.
- FEIN Error means that a quote for your company has already been received by that carrier. Carriers will not compete against themselves, and a second quote cannot be offered through DXG WorkComp.
- Class Code Error means the carrier does not write the specific type of business being quoted. Each insurance carrier has its own appetite and preferred classes of business, which is why we partner with a variety of carriers to provide broader market access and better placement options. A class code error does not necessarily indicate an issue with your client’s risk; it simply means the selected carrier may not be the right fit for that type of business.
- Referral Error means that more information is required. Referrals are automatically flagged for one of our underwriting specialists who will help to identify any issues, collect any additional information required, and/or provide you with a final decision within 2 business days.
I received a response that my business requires more review — what does that mean, and what happens next?
A quote that requires additional review will receive a ‘Referral’ error. Referrals are automatically sent to one of our underwriting specialists who will help to identify any issues, collect any additional information required, and/or provide you with a final decision within 2 business days.
Does DXG WorkComp contact my clients?
DXG WorkComp will make every attempt to work directly through assigned agents. Unique situations may present themselves during claims and audit processes that may require time-sensitive responses. DXG WorkComp reserves the right to contact any clients directly should the situation require it.
If I have a question about coverage obtained through DXG WorkComp, who do I contact?
If you have questions regarding a policy you’ve secured through DXG WorkComp, please email us at service@dxginc.com and one of our team members will reach out. Emails received during normal business hours will receive a response by the end of the next business day.